Support

Find the right next step.

Help with your Galacia account, help with Vault onboarding, or a question for the company.

Company accounts

Use the recovery page if you cannot sign in. For verification or account-data questions, contact Galacia with the email address you registered.

Recover access Account enquiries

The account beta does not include purchases, product trials or downloads.

Galacia Vault

Start with your Salesforce administrator. They can check record access, storage configuration and the version in your organisation.

Vault support guidance

Your written offer defines the support scope for your organisation.

Support hours and response

Support window: Monday–Saturday: 8am–midnight.
Sunday: 8am–5pm.
All times are UK local time (GMT/BST).
First response: A 30-minute first-response target during the support window. This is an initial reply, not a promise to resolve the issue within 30 minutes.
Contact: Email hello@galacia.app or use the support route in your agreement. Include the affected task, time and impact, without credentials or customer files.
Who provides support: James Collard handles support. There is currently no backup cover.

Agree planned-absence arrangements, escalation and handling outside the support window before rollout. Any contractual service-level agreement (SLA), recovery or resolution commitment must be stated in your written offer.

Report a service issue

If an upload, download or account action fails, tell your administrator what is affected and when it started. Contact Galacia using your agreed support route and include the visible error and impact.

There is no public live-status dashboard or published uptime guarantee. A working website does not confirm the health of your Salesforce or storage connection. The support window and first-response target are set out above. Your written offer confirms support days, escalation and any contractual commitments.

For a suspected security issue, use the security reporting guidance.

Make an enquiry useful

Tell us what you were trying to do, what happened instead and when it happened. Include the visible error and steps to reproduce it if you have them.

Remove customer information from screenshots. Keep passwords, access tokens, storage credentials and customer file contents out of messages.

Contact Galacia