GalaciaUsing the product
Your administrator can check record access, storage connections and which version is running in your organisation.
User troubleshooting guidanceSupport
Product support.
Issue reporting.
For help with record files, start with your Salesforce administrator. Contact Galacia for onboarding, configuration or questions about your agreed support scope.
Onboarding and administration
Review the onboarding guide and contact Galacia about the configuration for your organisation.
Onboarding guideSupport hours and response
- Support window
- Monday–Saturday: 8am–midnight.
Sunday: 8am–5pm.
All times are UK local time (GMT/BST). - First response
- A 30-minute first-response target during the support window. This is an initial reply, not a promise to resolve the issue within 30 minutes.
- Contact
- Email hello@galacia.app or use the support route in your agreement. Include the affected task, time and impact, without credentials or customer files.
- Who provides support
- James Collard handles support. There is currently no backup cover.
Agree planned-absence arrangements, escalation and handling outside the support window before rollout. Any contractual service-level agreement (SLA), recovery or resolution commitment must be stated in your written offer.
Include the context that helps
- The action you were trying to complete and the result you expected.
- The time, visible error message and steps that reproduce the problem.
- The product version, storage provider and approximate file size, if known.
- A screenshot with customer information removed, if useful.
Keep credentials, access tokens and customer file contents out of support messages.
General enquiries
Contact Galacia at hello@galacia.app for account, onboarding and product enquiries. Your written offer defines the support scope and any agreed response commitments.
Contact Galacia