Questions, answered plainly.

A file component for Salesforce record pages. People upload and open files on the record they’re working on, and the file contents are kept in cloud object storage your organisation owns, such as Amazon S3. See the product experience.

Yes. Vault is ready for onboarding. You start with a demo, agree a written offer, and Galacia installs it for you.

On the standard Salesforce upload path, up to 1.5 MB per file. Larger files need separate technical qualification and aren’t part of the standard assisted scope. Check the current scope.

It depends on file type and configuration. In the standard S3 setup, text files can be previewed inline and PDFs are downloaded to view. A file without a preview can still be downloaded.

Not automatically. If your existing Salesforce Files workflow meets your access, storage and support needs, find a concrete benefit before changing it. Vault isn’t presented as an automatic saving or a universal replacement.

No. Installation is arranged with Galacia after the demo and written offer.

File contents use an Amazon S3 bucket your organisation owns, in the region you agree. Salesforce stores the file metadata and the link to the record. Visit the security centre.

No. File sharing and storage-connection access are checked separately from record visibility. Your administrator configures and tests access for the people who need it.

The current assisted setup uses Amazon S3. Other providers need separate qualification, so raise it before the demo.

None are published. Galacia is operated by James Collard personally, and this site doesn’t assert certifications or audit reports. Share your supplier requirements early.

Agree the exit route before rollout. Preserve the file-to-record mappings and check that your team can retrieve the files it needs before removing the integration. Bucket access alone doesn’t rebuild the Salesforce relationships.

An example budget is around £3,000 per year. Use £200–£300 per month as an indicative range in GBP. Your written quote confirms the actual price and what’s included. Read the pricing guide.

Through Stripe, after you’ve agreed a written offer. The website has no live self-service checkout, and a demo request doesn’t take payment.

No trial or download is offered. A demo shows the product on a Salesforce record page. A demo request doesn’t create a trial or install software.

Only when it has been scoped and agreed in your written offer. Mention it in the demo form and it becomes part of the scope discussion.

Agree that in the offer. Confirm which storage and download costs are included and which you pay your provider directly.

Allow up to one working day for onboarding once access and the agreed setup are ready. Confirm timing before rollout.

A Salesforce administrator, a storage owner, the target organisation and a test environment, plus the record types and people in scope. See the onboarding checklist.

Monday–Saturday: 8am–midnight. Sunday: 8am–5pm. All times are UK local time. There’s a 30-minute first-response target, which covers a first reply and doesn’t promise a fix in that time. See support hours.

James Collard. There is currently no backup cover, so agree planned-absence and escalation arrangements before rollout.

Not by default. Any contractual SLA, recovery or resolution commitment has to be stated in your written offer.

Galacia is operated by James Collard personally. No registered-company identity is asserted on this site. About Galacia.

No. The company account beta is optional. It doesn’t provide a product licence, trial or download, and its billing is test-only.

No. Docs, Track and Connect are planned concepts with working names. Hosting is in private development, with no customer platform, plans or prices. See the product direction.

Email hello@galacia.app, or request a demo.